Account Deletion & Data Removal
You have complete control over your personal data. This guide provides clear instructions on how water suppliers and household customers can request permanent account and record deletion.
Complete Data Purge
Login credentials, delivery addresses, and personal profiles are permanently erased from our production servers.
In-App Self-Service
Initiate instant deletion directly inside the Android mobile app under Profile & Privacy Settings in under 10 seconds.
30-Day Settlement Buffer
Accounts enter a 30-day grace period to settle pending jar dues or reverse accidental requests before permanent erasure.
Direct Email Assistance
Lost your phone? Email our privacy desk with your registered phone number to initiate manual deletion.
1. Overview & Policy Scope
In full compliance with Google Play Developer Policies and the Digital Personal Data Protection (DPDP) Act 2023, Aqua Serve provides transparent, accessible mechanisms for all registered users to request the permanent deletion of their account and associated operational records.
Whether you are a Water Supplier (business user) or a Household Customer (consumer), you may request account deletion at any time without penalty or cancellation fees.
2. What Data Is Deleted
When your account deletion is processed, the following categories of data are permanently purged from active production servers:
For Water Suppliers:
- Agency profile details, shop address, contact phone, and login credentials.
- Delivery route sequencing, geographic grouping, and Morning/Afternoon schedules.
- Jar inventory configurations, default pricing rules, and internal staff notes.
- Active recurring software subscription renewals are terminated immediately.
For Household & Office Customers:
- Personal contact name, registered phone number, and password credentials.
- Delivery address, floor number, gate entry notes, and vacation pause schedules.
- Historical jar drop timestamps, empty bottle counters, and payment receipt logs.
- Immediate disconnection from your neighborhood supplier agency.
3. Step-by-Step Deletion Methods
You can delete your account using either of the following two verified methods:
Inside the Aqua Serve Android App
- Open the Aqua Serve app on your Android smartphone.
- Log in to your account with your mobile number and password.
- Tap the Profile / Settings icon in the bottom menu.
- Scroll down to Privacy & Security.
- Tap Delete Account & Data and confirm your request.
Via Email to Privacy Desk
If you uninstalled the app or lost your mobile device, send an email from your registered address:
To: as.ankitsaini406@gmail.com
Subject: Account Deletion Request
Body: Registered Mobile Number & Account Name
4. 30-Day Settlement Buffer
Once account deletion is requested:
- Immediate Logout: All active sessions on all devices are revoked immediately. You will no longer receive marketing communications or route notifications.
- 30-Day Archival Window: Account records enter an encrypted archival buffer for up to 30 days. This permits suppliers and customers to resolve any outstanding delivery dues, settle empty jar balances, or cancel accidental deletion requests.
- Permanent Purge: Once the 30-day window expires, all personal data is permanently and irreversibly purged from our database.
5. Statutory Legal Retention
While personal identifying data and delivery records are erased, Aqua Serve is required by Indian law to retain certain financial and transactional records:
Tax & Accounting Compliance: Records of paid software subscriptions, GST invoices, and Razorpay payment reference IDs are retained for statutory audit periods as mandated by Indian tax authorities.
Fraud Prevention: Historical transactional records are stored in anonymized, secure archives solely for regulatory dispute defense and financial auditing.
6. Deletion Desk & Support Contact
If you encounter any technical issues when requesting account deletion or have questions regarding your personal data removal, contact our dedicated privacy officer: