Privacy Policy

A. For Suppliers (Subscribers):

• Business Details: Shop name, business address, GST (optional), and contact number.
• Subscription Data: Billing records and transaction references processed via Razorpay.

B. For End-Customers & Ledger Management:

• Personal Data: Name, phone number, and delivery location shared with the supplier.
• Ledger Data: Monthly water consumption, payment status, and outstanding balances.
• Usage Data: App interactions, device identifiers, and logs for security and performance.

• To maintain accurate digital ledgers and billing records.
• To process subscription payments securely via Razorpay.
• To enable delivery communication between suppliers and customers.
• To monitor platform performance and prevent fraud.

Suppliers retain ownership of their data.

Aqua Serve acts solely as a Data Processor. Customer lists and ledger data entered by suppliers remain their property. We do not sell or monetize personal or business data.

All payment transactions are securely processed by Razorpay. Aqua Serve does not store card, UPI, or banking credentials.

• Supplier ↔ Customer: For ledger visibility and delivery updates.
• Payment Gateway: Razorpay for subscription processing.
• Legal Compliance: If required by Indian law or authorities.

• Right to Access: View personal and ledger data stored in the app.
• Right to Correction: Request correction of inaccurate or outdated information.
• Right to Deletion: Request account and data deletion, subject to legal or billing obligations.
• Right to Data Portability: Export ledger or account data in a readable format.
• Right to Withdraw Consent: Opt out of non-essential data processing.