Shipping & Delivery Policy
Learn how digital software access is delivered instantly, and understand how independent neighborhood water suppliers fulfill physical 20L drinking water jar orders.
Instant Digital Activation
SaaS subscriptions and trial accounts are provisioned instantly upon payment verification by Razorpay. Zero waiting time.
Independent Route Logistics
Physical water delivery (20L jars) is fulfilled directly by local water suppliers according to agreed Morning & Afternoon schedule slots.
No Courier Shipping
Aqua Serve does not ship physical parcels or boxed goods via postal or courier services. Software access is 100% cloud-delivered.
Verified Delivery Receipts
Every jar drop is checked off on the mobile app, updating customer khata balances and sending instant digital receipts.
1. Scope & Nature of Services
Aqua Serve operates as a Software-as-a-Service (SaaS) cloud platform that connects local drinking water suppliers and distributors with household and commercial consumers.
Digital Service Fulfillment: All online subscription transactions made on this platform are for digital software licensing, cloud hosting, and mobile dispatch features.
No Courier Shipping: Aqua Serve does not ship, courier, or mail physical goods through postal services or freight carriers. Therefore, traditional shipping charges, transit waybills, and courier tracking numbers do not apply.
2. Instant Digital SaaS Provisioning
Access to Aqua Serve software is fulfilled electronically through our automated cloud infrastructure:
3. Physical Water Jar Deliveries
Physical drinking water fulfillment is managed independently by neighborhood water distribution agencies:
- Delivery Slots: Water suppliers organize stops into Morning (06:00 AM – 10:30 AM) and Afternoon (02:00 PM – 06:00 PM) delivery cycles based on customer locality.
- Order Checkoff: Delivery staff check off delivered jars in real-time on the Android app, which immediately logs the delivery in the customer's digital khata.
- Supplier Responsibility: Vehicle transportation, jar sealing, water purification standards, and staff punctuality are the direct responsibility of the independent supplier.
4. Doorstep Access & Verification
To ensure reliable, prompt delivery without missed drops:
- Customers should provide clear address details, including building name, flat/floor number, and gate entry instructions.
- Delivery drivers are instructed to place filled 20L jars at the customer's designated doorstep location and collect empty containers.
- If a customer is away, deliveries can be paused in advance using the Vacation Pause feature in the mobile app to prevent unwanted drops.
5. 1-for-1 Empty Can Exchange
20L commercial water jars are reusable container assets owned by the supplier:
1-for-1 Container Exchange: For every filled jar delivered, the customer hands back one clean, empty container. The driver logs this exchange directly in the app.
Empty Bottle Balance: Both the supplier and customer can view the live count of empty jars currently held at the household to eliminate lost deposit disputes.
6. Delays & Service Disruptions
While suppliers endeavor to maintain punctual morning and afternoon delivery runs:
- Heavy monsoon rains, road blockages, vehicle breakdowns, or public holidays may cause unavoidable physical delivery delays.
- Suppliers can broadcast route updates or status notifications through the app or WhatsApp.
- Aqua Serve maintains 99.9% cloud server uptime so drivers can continue checking off drops offline even in cellular dead zones.
7. Fulfillment Support & Contact Desk
If you experience any delay in digital SaaS activation or require assistance with supplier linking, please reach out to our fulfillment support desk: