Terms & Conditions
Please review these Terms & Conditions carefully. They define the rights, obligations, and legal agreements governing your access to and use of the Aqua Serve mobile application, website, and SaaS cloud platform.
SaaS Technology Platform
Aqua Serve provides digital routing, inventory tracking, and ledger software. We do not manufacture water or operate delivery fleets.
Independent Suppliers
Physical water delivery, jar quality, and fulfillment are managed independently by local neighborhood suppliers and distributors.
PCI-DSS Level 1 Payments
All online transactions and subscriptions are securely processed by Razorpay. Aqua Serve does not store banking or UPI PIN credentials.
Transparent Digital Khata
Both parties view the same synchronized ledger records, timestamped drops, and empty bottle exchange balances to eliminate disputes.
1. Scope & Legal Agreement
Welcome to Aqua Serve. By accessing, downloading, or using the Aqua Serve Android mobile application, website, or APIs (collectively, the "Platform"), you agree to comply with and be legally bound by these Terms & Conditions ("Terms") and our Privacy Policy.
If you are entering into these Terms on behalf of a water distribution business, partnership, or agency, you represent that you possess the full legal authority to bind that entity. If you do not agree with any part of these Terms, you must not access or use the Platform.
2. Eligibility & Account Security
- Age Requirement: You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to subscribe as a Water Supplier, or at least 13 years old to use the customer tracking app with parental consent.
- Password Security: All accounts are password-protected. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- Accurate Information: You agree to provide true, accurate, and current contact details, delivery addresses, and operational settings during registration.
- Suspension for Abuse: Aqua Serve reserves the right to suspend or terminate accounts involved in fraudulent billing, payment manipulation, or harassment of delivery staff or consumers.
3. Role of Aqua Serve (Technology Platform)
Aqua Serve operates strictly as a cloud-based Software-as-a-Service (SaaS) provider. It is important to understand our operational boundaries:
We provide route optimization algorithms (Morning and Afternoon sequences), 20L jar inventory counters, tamper-proof digital khatas, and doorstep UPI QR code generation tools.
Aqua Serve does not sell water purification plants, machinery, or franchises. Aqua Serve does not produce, bottle, or physically deliver water cans. Physical fulfillment, water quality, and adherence to food safety standards remain the exclusive responsibility of the independent supplier.
4. Supplier Subscriptions & Free Customer Tier
100% Free for Customers: Household and office consumers use the Aqua Serve customer app completely free of charge forever. We charge zero platform convenience fees, order surcharges, or hidden fees to consumers.
Supplier SaaS Subscription: Water suppliers access the dispatch system via a transparent flat subscription. Suppliers receive a 30-day risk-free trial upon registration with no credit card required.
Zero Commission Policy: Aqua Serve charges zero commission on water jar deliveries or sales revenue. Suppliers keep 100% of all cash and UPI payments collected from their customers.
Refund Policy: Software subscriptions are delivered instantly and are non-refundable once the billing period has commenced. In the event of accidental duplicate billing, the duplicate amount is refunded back to the source account within 5–7 business days.
5. Payments & Razorpay Gateway Integration
- All online subscription payments are processed securely through Razorpay Software Private Limited.
- Aqua Serve does not collect, record, or retain sensitive card numbers, CVVs, net-banking passwords, or UPI MPINs.
- By initiating payments on Aqua Serve, you agree to comply with Razorpay’s applicable Terms of Service and Privacy Policy.
- Failed transactions where funds were debited are settled according to Reserve Bank of India (RBI) guidelines and Razorpay banking turnaround windows.
6. Physical Water Deliveries & Logistics
Water delivery schedules, drop timings, and jar condition involve real-world physical operations:
Supplier Responsibility: Independent suppliers are responsible for vehicle maintenance, delivery staff conduct, jar cleanliness, and meeting agreed Morning or Afternoon delivery windows.
Empty Bottle Exchanges: 20L water cans are expensive capital assets. Customers must return undamaged empty containers on a 1-for-1 exchange basis or pay the refundable bottle security deposit determined by their supplier.
Dispute Resolution: If a customer questions the delivery count or quality of water, both parties should consult the timestamped Aqua Serve digital ledger. Disputes regarding physical water quality or damages must be resolved directly between the customer and their supplier.
7. User Conduct & Acceptable Use
You agree that you will not engage in any of the following prohibited behaviors:
- Inputting fake phone numbers or sending unauthorized connection requests to individuals who are not your customers.
- Reverse-engineering, decompiling, or attempting to extract source code from the Aqua Serve mobile app or API endpoints.
- Using automated scrapers, bots, or scripts to harvest customer data or disrupt platform operations.
- Using the platform for any illegal trade, money laundering, or fraudulent credit logging.
8. Limitation of Liability & Warranty Disclaimer
The Aqua Serve platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. While we maintain 99.9% cloud server availability and robust offline synchronization:
- Aqua Serve is not liable for indirect, incidental, or consequential damages resulting from lost delivery notes, vehicle breakdowns, or cellular carrier outages.
- Aqua Serve is not liable for contaminated water, broken customer bottles, or property damages caused during delivery.
- To the maximum extent permitted by applicable Indian law, our total aggregate liability for any claims arising from the platform shall not exceed the subscription fees paid by you to Aqua Serve in the preceding 3 months.
9. Cancellation & Account Deletion Policy
You can terminate your relationship with Aqua Serve at any time:
- Suppliers: Can cancel upcoming renewals anytime from account settings. Access remains active until the end of the current billing cycle.
- Customers: Can disconnect from their supplier and request account deletion directly from the mobile app.
- Data Purge: Account records enter a 30-day settlement buffer to permit resolution of pending ledger dues, after which personal data is permanently deleted.
10. Governing Law & Legal Desk
These Terms shall be governed by, and construed in accordance with, the laws of the Republic of India. Any legal dispute or claim arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.